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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 018-2274797 or send us an email at inara8shops@gmail.com

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FAQ

SHIPPING
Product Photo
 

Photo and information provided as reference, and all will prevail in kind. Different monitors display colors differently, and everyone’s definition of color is vary, thus we cannot guarantee what you see in the picture is exactly same as the color of the actual product, but it sure will be the base color. Picture Featured Is Only For illustration Purposes, please base on the actual product received.

 

Product Size
 

Some items we had already clearly stated the measurement in our websites, before you consider to buy, please confirm the measurement stated that are suitable or not. All the measurement might have a difference of 0.5-2.0cm vary to the real item. For more information, you may seek our advice.

 

Order Policy
 

Kindly take note that ORDER WILL BE ONLY CONFIRMED UPON PAYMENT WITHIN 24HRS
All orders will be cancelled without any further prior notification via emails or phone calls. Cancelled order will be not reinstated so if you would like to place order again, please place a new order and stock is subject to availability at the time of order. If you have made payment for your order and have not send us the payment detail within 24 hours thus resulting in your order being cancelled; we cannot reinstate it and please do the same - PLACE A NEW ORDER & STOCK IS SUBJECT TO AVAILABILITY AT THE TIME OF ORDER. Any extra payments made will be refunded if the goods not in stock anymore at the time you place a new order.

 

Once payment made, kindly Email inara8shops@gmail.com with attached Bank In Slip and order number. 

If the delivered parcel received is broken or damage in anyway, please do not accept. Please note that we will not responsible for the damage cause by courier service. 

We deeply appreciate your cooperation in this matter, thank you very much!

 

Shipping Policy
 

  1. All orders will be shipped within 1-3 working days (Monday to Friday) after payment notification received.

  2. All shipments will be processed from Monday - Friday (we avoid shipping on weekends and eve of Public Holidays to avoid lost shipment).

  3. We will update your order status to "SHIPPED" once goods are sent out. Our website system will automatically sent your tracking number to you via email OR you can check the tracking number by logging in your account.

  4. All product prices published in our website EXCLUDE SHIPPING CHARGES.

  5. From the date of payment received, your goods will reach you in 2-4 working days (within Peninsular Malaysia & for East Malaysia).

  6. Shipping cost commensurate on weight of goods. If you will like to know how much the shipping cost for your order, please add items to cart and select Checkout. During checkout procedure, there will be a list of shipping modes for you to select with the exact amount of shipping cost incurred.

  7. Please select the correct shipping mode according to your location in order to get the correct rate. If you don't agree with the shipping cost or accidently selected the wrong shipping modes during checkout, please email us at iinara8shops@gmail.com so that we can do the necessary amendment for you.

  8.  As a general guidelines, below are the shipping costs. If your location is outskirt of daily delivery routes, it will takes longer to reach you.

     

     

     

     

     

     

     

     

     

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